Legal
Terms of Service
Zanube Apartments Limited · Ndola, Zambia
1. Who we are
Zanube Apartments Limited operates a portfolio of serviced apartments in Ndola, Zambia. These terms cover enquiries and stays booked directly through this website, by WhatsApp, or by email.
2. Enquiries and booking
There is no live booking or payment engine on this site yet. Sending a check-in/check-out date through the enquiry form, WhatsApp, or email is a request, not a confirmed booking. A stay is only confirmed once we reply directly confirming the rate, dates, and apartment.
3. Rates
Unit One is listed at ZMW 2,100 per night, or ZMW 30,000 for a full month. Rates for the remaining apartments are confirmed once each listing is ready. Rates shown on this site can change until a booking is confirmed in writing.
4. Cancellations and changes
Cancellation, refund, and date-change terms are confirmed with you directly at the time of booking, since no automated policy is enforced yet. Ask us on WhatsApp before you book if this affects your decision.
5. House rules and check-in
Check-in/check-out times and house rules are confirmed when a stay is booked. Guests are expected to treat the apartment and building with the same care they'd expect from us.
6. Other booking platforms
Zanube Apartments also lists on Airbnb and Booking.com. Stays booked through those platforms are governed by that platform's own terms in addition to these.
7. Liability
We take reasonable care to keep listed information accurate, but we don't take responsibility for losses arising from circumstances outside our control (for example, power or water interruptions beyond the backup systems in place, or third-party service outages).
8. Changes to these terms
These terms may be updated as the site and booking process develop. The current version always applies to new enquiries.
9. Contact
Questions about these terms can be sent to support@zanubeapartments.com or via WhatsApp at +260 767 406312.